Common Questions

• Do you create murals in custom sizes?
Every mural we create is not mass-produced, but individually handcrafted for each client. We are able to personalize your mural to your specifications, whether it be a small or large. Also, every design we have is available on every tile body we produce on.

• Can I send you a photograph to use for a mural?
Absolutely. You can mail us a photograph or email us a high-resolution digital image for your mural. The quality of the photo or digital image will dictate the quality of your finished product. For digital images, have a minimum requirement of 150 dpi at the size mural you want.

• How long does it take to produce my mural?
We typically ship orders within two weeks from final approval.

• How are your murals shipped?
We ship our murals via Fedex Ground, fully insured. We will notify you when your mural ships and provide you with the tracking information.

• What if I receive a broken tile?
We pack our murals extremely well and have very, very few incidents of breakage. In the event that you do receive a broken tile, simply contact us and we'll replace it promptly at no charge.

• Can you create a mural on my tile?
The tiles we use are specifically manufactured for our fusion imaging process and are the only tiles we can use.

• How do I clean my mural?
We recommend our murals be cleaned with non-abrasive, multipurpose cleaners including glass cleaners with a soft cloth. Abrasive or harsh cleaners should be avoided, as they will damage the tile surface.

• What tiles are available to border or frame my mural?
There are a multitude of options available to frame our murals. We recommend our customers visit a local tile store or consult with an installer once the mural is received to select an appropriate border or pencil tile to frame the work. Accurate color matching is possible once the mural is onsite.

• Where can I install these murals?
Our murals can be installed in almost any location. Our murals are perfectly suitable for kitchen backsplashes, in showers and spas, floors (using our textured glass tiles), indoor swimming pools, countertops, and used as framed artwork. Different tile bodies are more appropriate for specific locations. Contact us with your proposed location for our recommendation.

• Can these murals be installed on the floor?
We offer a glass tile that meets ANSI and ATSM standards for residential and commercial wall and floor applications. The artwork is infused on the underside of these tiles which protects against wear and abrasion. These tiles are recommended for floors, walls, and swimming pools, and have a textured surface.

• Can your murals be installed outside?
Our murals are intended for interior use only but can be used outside in areas that do not receive direct sunlight. For areas where freezing temperatures are experienced, our glass tile body should be used.

• Do your murals have a warranty?
Each mural we create is made with the highest quality materials and craftsmanship. We back each mural we produce with an unconditional 30-Day 100% Satisfaction and Quality Guarantee. A return authorization form is required. Simply return the mural in resaleable condition along with your return authroization form and we'll give you a complete refund. However, please be aware that shipping and handling charges are not refundable.

If you have any other questions that we have not addressed here, please don't hesitate to contact us.